Industrial Scales South Africa offers a focused range of services built around the products we sell — from pre-sale quotations and nationwide delivery, to post-sale calibration support, repairs, and servicing for equipment purchased from us.
We are honest about what we offer: our services are remote and office-based, not onsite. If you need a technician to visit your premises, we will tell you so upfront rather than overpromise.
Contact Us to Discuss Your Requirements →
1. Formal Quotations — Same Day
Every enquiry receives a formal, branded VAT-inclusive quotation — issued within hours of your request. No waiting days for a price list. No vague verbal estimates.
Each quotation includes:
- Your company name and details
- Full product specification
- VAT breakdown (15%)
- Banking details for EFT payment
- Valid-until date (30 days)
- CE certification reference
Suitable for procurement approval, finance sign-off, and VAT input tax claims.
Cost: Free Turnaround: Same day — usually within hours
2. Nationwide Delivery & Collection
We deliver to all 9 provinces via specialist couriers equipped to handle heavy industrial equipment safely. Delivery fees are confirmed upfront at the time of quotation — no surprises.
Delivery timelines:
- Gauteng: 1-2 business days
- Other provinces: 3-5 business days
- Cross-border (Botswana, Zimbabwe, Mozambique, Eswatini): collection from Sandton or delivery to a Gauteng freight forwarder
Collection: Available from our Sandton warehouse, Monday–Friday, 8:30AM–5:00PM. Please call ahead to confirm your order is ready.
Address: 77 5th Street, Wynberg, Sandton, 2090, Johannesburg
3. Factory Calibration
Every scale dispatched from our warehouse is factory calibrated before it leaves — ensuring it is accurate and ready to use from day one. You do not need to arrange separate calibration on arrival.
Our scales carry CE certification (No. VTÚPV-073/2018/ZAHR, valid until September 2028), confirming compliance with EN 61000-6-1 and EN 61000-6-3 EMC standards.
Calibration documentation is available on request — contact us after purchase if you require this for your procurement or quality management records.
4. Post-Sale Calibration Support
For scales purchased from us that require recalibration over time — due to wear, environmental factors, or periodic compliance checks — we provide remote calibration guidance via phone or WhatsApp.
We walk you through the recalibration process for your specific model using the scale’s built-in calibration function, at no additional charge for scales within their 6-month warranty period.
Important: This is a remote support service — we do not offer onsite calibration visits. If your operation requires an onsite SANAS-accredited calibration certificate, we recommend engaging a specialist calibration laboratory for that purpose and are happy to advise.
Cost: Included for warranty-period scales | Contact us for out-of-warranty support Method: Phone or WhatsApp — 060 815 9717
5. Scale Repairs
We offer repair services for scales purchased from Industrial Scales South Africa. If your scale develops a fault — load cell issues, display problems, battery failure, or other defects — contact us to arrange assessment and repair.
How it works:
- Contact us to describe the fault — we diagnose remotely where possible
- If repair is required, you courier the scale to our Sandton warehouse
- We assess, repair, and return the scale to you
- Courier costs are for the customer’s account unless the repair falls within warranty
Warranty repairs: Faults confirmed as manufacturing defects within the 6-month warranty period are repaired at no charge. Customer-caused damage (impact, overloading, water damage) falls outside warranty scope.
Out-of-warranty repairs: Contact us for a repair assessment and quotation.
Important: We do not offer onsite repair visits — all repairs are handled at our Sandton workshop.
Contact: 011 048 2402 | info@industrialscalessouthafrica.co.za
6. Scale Servicing & Maintenance
For businesses that require periodic servicing and maintenance of their scales — to maintain accuracy and extend equipment lifespan — we offer a remote servicing advisory service for scales purchased from us.
This includes:
- Guidance on cleaning and maintenance procedures for your specific model
- Troubleshooting common accuracy issues remotely
- Advice on when recalibration is needed
- Battery replacement guidance and supply (where applicable)
Important: We do not offer onsite maintenance visits. Physical servicing that cannot be completed by the scale owner with our remote guidance requires the scale to be couriered to our Sandton workshop.
Cost: Remote guidance is free for warranty-period scales | Contact us for out-of-warranty support
7. CE Certification Documentation
For businesses that require CE certification documentation for supplier onboarding, procurement compliance, or cross-border regulatory purposes, we provide our CE certificate on request.
Certificate: No. VTÚPV-073/2018/ZAHR Valid until: September 2028 Covers: TCS-K platform scale series and derived models Standards: EN 61000-6-1 and EN 61000-6-3 EMC compliance
Contact us with your company name and order reference to receive the documentation.
8. Reseller & Bulk Pricing
For businesses purchasing 5 or more units, trading partners, and cross-border resellers, we offer dedicated reseller pricing. Our reseller programme has served clients in Botswana, Zimbabwe, Mozambique, and Eswatini.
To apply: Contact us directly with your company details, intended order quantities, and trading location. We assess each reseller application individually and respond within 24 hours.
Contact: info@industrialscalessouthafrica.co.za | 011 048 2402
Frequently Asked Questions
Do you offer onsite calibration or repair?
No — all our calibration support, repairs, and servicing are handled remotely or at our Sandton workshop. We do not offer onsite visits. For onsite SANAS-accredited calibration, we recommend engaging a specialist calibration laboratory.
How do I get my scale repaired under warranty?
Contact us to describe the fault. We will attempt remote diagnosis first. If the scale needs to come in, you courier it to our Sandton warehouse. Manufacturing defects within the 6-month warranty period are repaired at no charge.
Can I get a SANAS-accredited calibration certificate?
We do not offer SANAS-accredited calibration certificates. Our scales are factory calibrated and CE certified before dispatch. If your operation requires a SANAS-accredited calibration certificate, you will need to engage a specialist calibration laboratory after purchase.
Do you service scales not purchased from you?
No — our repair and servicing services are for scales purchased from Industrial Scales South Africa only.
How long does a repair take?
Repair timelines depend on the fault. Simple issues (battery replacement, indicator problems) are typically resolved within 2-3 business days of the scale arriving at our workshop. More complex repairs may take longer — we will advise on timeline at the time of assessment.
Do you offer a maintenance contract?
We do not currently offer formal maintenance contracts. Remote maintenance guidance is available on a per-request basis for scales purchased from us.
Contact Us to Discuss Your Requirements →
Contact Our Service Team
Industrial Scales South Africa 77 5th Street, Wynberg, Sandton, 2090, Johannesburg Tel or WhatsApp: 060 815 9717 Email: info@industrialscalessouthafrica.co.za Mon–Fri: 8:30AM – 5:00PM