Returns and Refund Policy
At Industrial Scales South Africa, customer satisfaction is our priority. Our returns and refund policy ensures a fair and efficient process for handling product issues. Please read the guidelines below to understand how returns, exchanges, and refunds are managed.
Change of Mind Returns
If you change your mind about a purchase, you may return the item within 7 working days of receiving it. The product must be:
- Unused and in its original packaging.
- In the same condition as when you received it.
Contact us for return instructions at info@industrialscalessouthafrica.co.za before sending the product back.
Defective or Damaged Products
If you receive a defective or damaged product, report it within 7 working days of delivery by:
- Emailing info@industrialscalessouthafrica.co.za with a description of the issue.
- Including clear images or a video showing the defect or damage.
The product must be returned in its original packaging. Failure to report the issue or provide evidence within this timeframe may result in the query being declined.
We will inspect the returned product and notify you of the resolution.
Returns Process
- Ensure the product is securely packaged with all original accessories, manuals, and documentation.
- Avoid damaging, scratching, or soiling the product. Items returned in poor condition may be ineligible for a refund or exchange.
- Shipping fees for returns (defective, unwanted, or damaged items) after 7 working days are not covered by Industrial Scales South Africa.
Refunds
If eligible for a refund:
- Refunds will be processed within 7 business days after we receive and inspect the product.
- Refunds exclude delivery costs.
Refunds will be credited to your original payment method.
Exchanges
We replace items only if they are defective or damaged. For exchanges, contact us at info@industrialscalessouthafrica.co.za and send the item to:
Delpark House, 2nd Floor, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090.
Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used items from the following categories:
- Mattresses, bedding, and undergarments (for hygiene reasons).
- Electronics without all original accessories and packaging.
- Perishable goods (e.g., food, beverages, flowers).
- Pierced jewelry (e.g., earrings).
- Items marked as non-returnable on the product listing.
Shipping for Returns
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is approved, return shipping costs will be deducted from the refund amount.
Return address:
Delpark House, 2nd Floor, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090, South Africa.
Important Notes
- Inspect all products upon receipt and report issues promptly.
- Refund processing times may vary depending on your bank or credit card provider.
- Returned products must be in an acceptable condition, or they may be sent back at your expense.
Contact Us: For queries, call 011 048 2402 or email info@industrialscalessouthafrica.co.za