Privacy Policy

Privacy Statement

At Industrial Scales South Africa, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

SECTION 1 – What Do We Do With Your Information?

When you purchase from our store, we collect personal information such as your name, address, and email address to facilitate the buying and selling process.

Your personal data is securely stored and protected. If you wish to unsubscribe from our database, an unsubscribe link is included in the footer of all our emails.

We are committed to safeguarding your information in accordance with the Protection of Personal Information Act (POPIA) and take all necessary precautions to ensure its security.

Additionally, when you browse our website, your computer’s Internet Protocol (IP) address is automatically collected to help us understand your browser and operating system.

Email Marketing (if applicable): With your explicit consent, we may send updates about our store, new products, and other promotions. Your information is never shared with third parties.

SECTION 2 – Consent

How do we get your consent?

By providing personal information to complete a transaction, verify a payment, place an order, arrange a delivery, or return a purchase, you consent to our collection and use of that information for the specified purpose.

If we request your information for a secondary purpose, such as marketing, we will either ask for your explicit consent or provide an option to decline.

How do you withdraw your consent?

You can withdraw your consent at any time by contacting us at:

  • Phone: 011 048 2402
  • Email: info@industrialscales.co.za
  • Physical Address: Delpark House, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090.

SECTION 3 – Disclosure

We may disclose your personal information if:

  • Required by law.
  • You violate our Terms of Service.

SECTION 4 – Third-Party E-Commerce

Our store operates on a third-party e-commerce platform, which provides the technology that enables us to sell products and services.

Data Storage

Your information is securely stored on the e-commerce provider’s servers, protected by firewalls and encryption.

Payments

For transactions processed via direct payment gateways, your credit card data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Once the transaction is complete, your payment data is deleted.

PCI-DSS compliance ensures the secure handling of payment information.

SECTION 5 – Third-Party Services

Third-party providers only use your information to the extent necessary to perform their services. For example:

  • Payment processors handle your payment securely.
  • Shipping providers facilitate delivery of your order.

We encourage you to review the privacy policies of these providers, as your information may be subject to their terms and the laws of their jurisdictions.

Once you leave our website or are redirected to a third-party platform, this Privacy Policy no longer applies.

SECTION 6 – Security

We take industry-standard precautions to protect your personal information.

  • All sensitive data, such as credit card information, is encrypted using SSL and stored with AES-256 encryption.
  • Although no method of data transmission or storage is completely secure, we adhere to PCI-DSS requirements and implement additional safeguards.

SECTION 7 – Cookies

We use cookies to enhance your browsing experience and analyze site traffic. By using our website, you agree to our use of cookies.

What We Collect:

We may collect:

  • Personal details such as your name, address, and contact information.
  • Transaction details, including orders and payment methods.
  • Online behavior, such as website navigation patterns.

How We Collect Data:

Information is typically provided by you during:

  • Order placement.
  • Account creation.
  • Subscribing to newsletters.
  • Surveys or feedback submissions.

We may also collect information through cookies or third-party tracking tools to improve our services.

SECTION 8 – Age of Consent

By using this site, you confirm that you are at least the legal age in your region or have consent from a parent/guardian if under 18.

We do not knowingly collect information from individuals under 18. If we discover such data, it will be promptly deleted.

SECTION 9 – Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will take effect immediately upon being posted on our website.

If the business is acquired or merged, your information may be transferred to the new entity to continue service.

Questions and Contact Information

If you would like to:

  • Access, correct, amend, or delete your personal information.
  • Register a complaint.
  • Receive further clarification.

Please contact us at: